Resume

Experience

Oct. 2024 – Today

Community Support Worker

Calgary Alternative Support Services

Calgary, Canada

Maintenance and updating of digital documentation (reports, incident records, monitoring), in compliance with internal procedures. Careful application of protocols and analysis of observed data to adjust interventions as needed.

Oct. 2023 – May 2024

Bilingual Customer Experience Representative

Neo Financial

Calgary, Canada

Resolved 5,000+ French/English requests using internal management, tracking, and support tools. Optimized support operations by training 30+ specialists and improving operational processes.

Jan. 2022 – Jan. 2023

Student Officer

Kedge Business School

Talence, France

Handled bilingual (FR/EN) student requests via ticketing systems and digital administrative processes. Delivered operational support, including event coordination and the use of analytical tools (Power BI – introductory level).

Jan. 2020 – May 2021

Monitor

Ribinad

Andalusia, Spain

Operational coordination, budget tracking, and structured documentation. Intercultural communication and a user-centered approach.

Dec. 2019 – July 2020

Inventory Specialist

Ivalis

Team leadership and field coordination, ensuring data reliability, adherence to procedures, and effective client communication.

Bordeaux, France

Education

2025 - 2027

CNED (French National Distance Learning Institution)

BTS SIO - SLAM Track

Remote

More info

A two-year French higher education diploma in information technology. The SLAM specialization focuses on software and web development, database management, application design, technical documentation, and the fundamentals of project management.

2018

Castleton University

Bachelor’s Degree in Social Work

A four-year degree focused on communication, needs analysis, and problem solving, which strengthened my user-centered approach essential to designing digital solutions.

Castleton, Vermont,

USA

2013

Lycée Jean-Moulin

French Baccalaureate (Economics and Social Sciences)

Awarded the French Baccalaureate, Economics and Social Sciences specialization.

Langon, France

Skills (in progress)

Programming languages :

C# (Visual Studio), PHP/HTML/CSS/

Javascript (Netbeans), Java (Eclipse), Python (PyCharm)

CMS :

Wordpress

Database Management Systems (DBMS):

MySQL, PostgreSQL, MongoDB

Software Quality:

Standards (KISS, DRY, SOLID), testing (unit and functional tests), code analysis (SonarLint).

Design Methods:

Merise/2, UML

Collaborative Work:

GitHub (push, pull requests)

Soft skills

Team Work

Communication

Adaptability

Problem Solving

User-centered approach

Languages

French (Native) - English (Fluent) - Spanish (intermediate)